Attorney-at-Law

FUTURE SHOCK?

In Uncategorized on 12/23/2016 at 15:24

Blogging is like eating Crackerjacks©. I defy anyone to stop after the first one.

So notwithstanding the holiday signoff on the immediately preceding blogpost, I’m back, with a tip of the battered Stetson to the late Alvin Toffler, whose 1970 opus thus entitled delineated the social confusion and breakdown of former normality when change comes too fast in too many ways.

Ring any bells? Sorry about that; this is a nonpolitical blog. I’m talking about the latest IRS coruscation, the “Future State” Plan. See IR-2016-174, 12/21/16.

“In a survey, the IRS asked tax professionals what changes in the Future State could have the biggest impact on the experience taxpayers have with the IRS. More than 1,300 tax professionals responded to the question. More than 30 percent of respondents cited enhanced support and tools for taxpayers and overall more than 20 percent cited agile, efficient and effective operations as the areas of greatest impact.”

I’m all for agility, efficiency and effectiveness. Especially if it doesn’t cost money. But it always does.

Howbeit, after having called the Tax Professional helpline a couple days ago (Merry Christmas, Judge Holmes) and being told that yuge call volume prevents me from getting through or even leaving a message, the following leaves me more Scrooge than Tiny Tim.

“The Future State does not contemplate replacing current methods of customer service, such as phone assistance; rather it envisions finding alternative ways for people to receive the specific services they need.”

Well, if IRS is going to leave current methods of service in place, I expect a lot of future shock.

Especially when IRS gets its info from attendees at the Nationwide Tax Fora, which cost at least a grand to attend and three days out of a work-week if you don’t live next door.

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